Privacy Policy

This Privacy Policy explains how Solvellae collects, stores, uses, protects and discloses your personal information when you browse, register accounts, place orders and use all services on our official website in Indonesia. This policy complies with relevant Indonesian personal data protection regulations. By accessing and shopping on our website, you fully agree to the practices described within this Privacy Policy.

1. Information We Collect

Information you actively submit: full legal name, delivery address in Indonesia, active contact phone number, email address, order notes, payment related billing information when you complete checkout.

Automatically collected data: device model, browser type, IP address, website access time, page browsing records, click behavior, language preference, which helps us optimize website function and user shopping experience.

Communication records: email content exchanged between you and our customer service team for resolving order and after-sales matters.

2. How We Use Your Personal Data

Process your jewelry orders, arrange packaging, cross-border shipping and delivery to your Indonesian address

Send critical order notifications, tracking updates and after-sales progress information via email

Respond to your customer service emails and resolve shopping related issues

Conduct internal data analysis to improve product selection, website layout and service quality

Prevent fraudulent orders, unauthorized transactions and enhance website security

We will never sell, rent or trade your personal information to irrelevant third parties for commercial marketing purposes without your explicit written consent.

3. Information Sharing Circumstances

We may share necessary limited information only with trusted service providers required to fulfill your order: cross-border logistics carriers, payment service operators, authorized IT technical maintenance suppliers. All partners must sign confidentiality agreements and can only use your data strictly for assigned order fulfillment tasks. We will not release your private data to other commercial advertisers.

4. Data Security Protection

Solvellae adopts industry-standard technical and administrative security measures to safeguard your personal data from unauthorized access, loss, alteration or leakage. However, no internet data transmission can guarantee absolute 100% security. You are responsible for keeping your own account login credentials confidential.

5. Your User Rights

You hold the right to send a request via sure@solvellae.com to:

Request a copy of all personal data we store related to you

Ask us to correct inaccurate personal information

Request permanent deletion of your account and corresponding personal data (subject to valid ongoing order and tax record retention requirements)

Withdraw your consent for marketing message subscription

6. Policy Revision

Solvellae reserves the right to update this Privacy Policy periodically. The updated version will be published directly on our official website. Continued use of our website services after revisions take effect means you accept the updated terms. If you have any questions regarding data protection, please contact us through our official email.