Shipping Policy

This Shipping Policy applies to all orders placed by customers on the Solvellae Indonesia official website. All fashion jewelry items are delivered to shipping addresses within the territory of Indonesia.

1. Order Processing Time

After your payment is successfully confirmed, our warehouse team requires 1–5 business days for order verification, quality inspection, jewelry packaging and dispatching preparation. Order processing time excludes Indonesian weekends and national public holidays. During large-scale promotional events, processing time may extend up to 7 business days.

2. Shipping Time Estimate

Once the tracking number is generated and the parcel departs our warehouse:

Standard Cross-border Shipping to Indonesia: estimated delivery within 7–18 business days.

Delivery timeline is an estimation and not a guaranteed date. Potential delays can be caused by customs clearance procedures, regional weather conditions, local courier operational adjustments, peak seasonal logistics pressure or remote area delivery restrictions within Indonesia.

3. Shipping Fees

Shipping cost will be automatically calculated and clearly displayed on your checkout page before you complete payment. Solvellae occasionally offers free shipping promotions with minimum order thresholds; promotion rules will be announced on our website homepage during active campaigns.

4. Customs and Import Duties

Buyers residing in Indonesia are responsible for understanding local Indonesian import regulations. Any applicable import tax, customs clearance fees, administrative charges imposed by Indonesian customs authorities shall be borne by the customer. Solvellae cannot predict or cover unexpected customs-related costs. We will truthfully declare commodity information according to cross-border trade requirements and cannot support requests for under-declaration to avoid duties.

5. Delivery Address Rules

Please double-check your complete and accurate Indonesian delivery address, including province, city, district, street detail and valid local contact telephone number during checkout. Solvellae is not liable for non-delivery or parcel loss caused by wrong, incomplete or outdated shipping information provided by customers. If the parcel is returned to sender due to address error, the customer will be responsible for additional re-delivery freight charges.

6. Parcel Tracking

After shipment, we will send an email containing your official tracking number and tracking link. You can monitor parcel transit status online. If tracking shows long-term stagnation for more than 10 days, please email sure@solvellae.com with your order number for our team to assist in logistics follow-up.

7. Undeliverable & Returned Parcels

When parcels fail to be delivered and are returned back to our warehouse, we will contact you via email to confirm the next arrangement: re-delivery with new shipping fee or processing a return according to our Return & Refund Policy. Original shipping expenses will not be refunded for returned shipments caused by customer-side reasons.