Terms of Service

These Terms of Service constitute a legally binding agreement between you (“Customer”) and Solvellae governing all website browsing, account registration, product ordering and shopping activities on our official Indonesian jewelry website. By accessing and using our website services, you acknowledge that you have read, understood and agreed to all clauses inside these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

1. User Responsibilities

You promise to provide truthful, complete personal information when creating orders. You agree to use our website only for legal, personal consumer shopping purposes. You are prohibited from:

Using the website for bulk resale without formal wholesale authorization from Solvellae

Launching malicious attacks, data crawling, script scraping against our website server

Copying, reproducing, modifying Solvellae original product images, brand logo, design content for commercial use without written authorization

Conducting fraudulent orders, fake payment transactions or abusing after-sales policies repeatedly

All Solvellae texts, jewelry photos, brand logo, graphic design displayed on the website are protected by intellectual property rights. Any unauthorized commercial reproduction is strictly forbidden.

2. Product Information Disclaimer

We strive to ensure all product descriptions, size parameters and photos are accurate. However, minor color difference may exist between real jewelry and screen display pictures due to different monitor settings, natural gemstone texture differences and lighting during photography. Small tonal variations are not regarded as product quality defects. Solvellae reserves the right to adjust product prices, update designs, stop restocking old styles without advance notice.

3. Payment Terms

All listed prices on the website are shown in the designated settlement currency for Indonesian customers. Payment must be fully completed to confirm your order. Solvellae has authority to cancel orders automatically if payment is not finished within the time limit displayed at checkout. We reserve the right to verify suspicious orders and refuse service to users engaging in improper transaction behavior.

4. Limitation of Liability

Solvellae shall not be responsible for indirect losses, emotional loss, business revenue loss arising from delayed shipments, minor color difference of jewelry, or customer improper maintenance of accessories. Our maximum total liability related to any single order shall not exceed the total amount you paid for that specific order. We do not guarantee uninterrupted, error-free operation of the website; temporary system maintenance may lead to short-term website access suspension.

5. Governing Law & Dispute Resolution

These Terms of Service shall be interpreted with reference to applicable commercial laws effective within Indonesia. If any dispute arises between you and Solvellae related to website orders and jewelry transactions, both parties shall first try to reach a friendly settlement via negotiation through our official email sure@solvellae.com. If negotiation fails, disputes shall be submitted to the agreed arbitration institution in accordance with relevant Indonesian legal procedures.

6. Clause Revisions

Solvellae holds the right to revise these Terms of Service regularly. Updated terms will be published publicly on our official website. Your continuous shopping on the website after updates take effect constitutes acceptance of revised content. If you disagree with updated terms, you must stop using our website services.

7. Separability

If any single clause inside these Terms of Service is ruled invalid by relevant legal authority, the remaining clauses shall still remain fully effective and enforceable.